Customer Service : We're here to help...
Satisfaction Guarantee...
In addition to full manufacturers' warranties, we offer a 30-day unconditional guarantee on everything we sell. If you are not completely satisfied with your purchase, simply notify us of the return within 30 days, then mail it back to us for a refund of the product price with no restocking fee.
We would like to have you as a customer, and to prove it, we have worked hard to provide a level of service that goes beyond what you expect. We care about things like shipping costs, product availability, & your privacy.
Office Hours...
9AM to 5PM Pacific
12PM to 8PM Eastern
Monday to Friday
Contact Us...
Toll-Free (USA & Canada)
1-888-904-9990
Tel: 250-338-4161
Fax: 250-414-5152
24 hour voicemail
We reply to email quickly!
email customer service now
Shipping Address...
4339 Brookdale Cres
Courtenay, BC, V9N 9R7
Canada
Head Office...
750 Miller Ave, Unit 1
Victoria, BC, V8Z 3C8
Canada
Hassle-free service to the USA & Canada...
USA customers love us because we offer a variety of shipping methods from basic inexpensive postal services right up to UPS next day. Rates start as low as $4.50, and all shipments are fully insured. There are no special shipping fees on orders under $200 USD - the price we quote for shipping is the price you pay. Regardless of your order value, we take care of all the shipping details so that it arrives when we say it will.
Canadian customers enjoy shopping with us because we offer no border delays, no customs duties, no hidden shipping charges, and orders can be placed and processed in Canadian dollars. We keep our site up to date with the most current exchange rate possible so that Canadians get the same great prices as our American customers. Choose from standard postal delivery, XpressPost, or UPS next day for service that meets your needs with rates as low as $6.80 CAD.
How your order is processed...
After placing an order with us by phone, or online, you will receive an order confirmation via email outlining your purchase. Please review the order confirmation email to ensure that it is accurate. We allow changes to orders within 24 hours of placing them. So if you change your mind, or decide to add to your order, or change shipping methods, we can usually make the necessary changes.
Your order is processed by a real person, double-checked, and packed carefully for shipping the following business day by the method you choose. We maintain a large product inventory that allows us to ship most orders within 24 hours. All customers receive a confirmation of shipment via email with tracking numbers.
If you have any questions or concerns about your order, please give us a call or send us an email, and we will deal with it promptly.
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